---
title: "Quick Reference Guide"
url: "https://kb-tn.credentia.com/en/article/quick-reference-guide"
language: "en"
last_updated: "2026-06-05T10:05:53.422Z"
---

# Quick Reference Guide

**Credentia Customer Service**

1025 Greenwood Blvd.     
Suite 401     
Lake Mary, FL 32746     
(888) 204 - 6249

*Hours of Operation:*   
*Monday – Friday 8:00 a.m. – 8:00 p.m.*   
*(Eastern Time Zone)*

**Visit Credentia's website at** [credentia.com/test-takers/tn](https://credentia.com/test-takers/tn/) **to**: 

-   View most current exam updates
-   Download a Candidate Handbook
-   View the Nurse Aide Practice Knowledge Exam
-   Verify your status on the Registry 

**Log into your candidate account to:** 

-   Submit a change of name or address 
-   Complete a renewal or reciprocity application
-   Schedule an exam
-   Submit an accommodation request
-   Submit a grievance
-   View score report

**Call Credentia Customer Service to:**

-   Ask questions about Credentia account registration 
-   Find test sites and availability
-   Schedule, reschedule or cancel an examination
-   Check exam scheduling date and/or status
-   Obtain Information regarding your Score report
-   Obtain information regarding your examination
-   Clarify information about the Registry 
-   Change your current address or name once you are on the Registry 
-   Obtain instructions to change your name or social security number once you are on the registry
-   Obtain information regarding reciprocity 
-   Obtain information on continued enrollment on the Registry 

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**Tennessee Nurse Aide Registry**

**Renew Online Through Your Credentia Account:**

[www.credentia.com/test-takers/tn](http://www.credentia.com/test-takers/tn)

**Verification of Licensure:**

[Credentia | Registry](https://cna365.examroom.ai/registry/?StateCode=TN)

* * *

**Tennessee Health Facilities Commission (HFC)**

Andrew Jackson State Building     
502 Deaderick Street – 9th Floor     
Nashville, TN 37243

**Phone #**: (615) 532-5171   
***Fax #** - (615)248-3601*   
*Hours of Operation 8:00 a.m. – 4:30 p.m.*  
*(Central Time Zone)*

**Tennessee Health Facilities Commission Website:**

[Tennessee Health Facilities Commission Department Page](https://www.tn.gov/hfc.html)

**Abuse Registry**

[https://tn.gov/hfc/abuse-registry.html](https://tn.gov/hfc/abuse-registry.html) 

* * *