Exam Results

You will receive an email notification from the Credentia Platform when a new exam score has been posted to your online account. To access your score report, please login to your Credentia Platform account by clicking the “Login” button on the top of the Tennessee nurse aide website page at Credentia.com/test-takers/tn. Score reports are populated in your account within 24 hours. If it has been more than twenty-four (24) hours and you are unable to view your score report in your Credentia Platform account, please contact customer service at 888-204-6249.

Score Reporting

Credentia will provide you with your official examination results within a twenty-four (24) hours after a testing event is completed for the day. Score reports are provided online and are available for you to print or download. Examinations results will not be given over the telephone, nor can they be sent by Credentia to your training program or employer.

Failing

If you fail the Knowledge (or Oral) Examination or the Skills Evaluation, your Score Report will provide you with information on how to re-take either or both parts. 

If you fail either part of the NNAAP Examination three (3) times, you will need to complete another training program and re-take BOTH parts of the NNAAP Examination, not just the part that was failed. In addition, if you were scheduled to take the exam three (3) times and did not become certified - either as a result of failing the exam or absence(s) - you will need to re-train.

How to Read a Failing Score Report

If you do not pass the Skills Evaluation, you will receive a Failing Score Report. The score report will list the five (5) skills that you performed and a score of Satisfactory or Unsatisfactory for each skill. Any skill with an Unsatisfactory result is considered a failed skill. You must receive a Satisfactory result on all five (5) skills in order to pass the Skills Evaluation.

Use your Failing Score Report as an aid in studying to re-take the Skills Evaluation. A failed skill will show the reason for the failure. You may not have performed the steps of a skill correctly, or you may have forgotten a step, especially a Critical Element Step.

The Failing Score Report will list steps that were missed or incorrect—look for numbers printed directly under a skill marked Unsatisfactory. A list of all the skills and the steps needed for each skill can be found in this handbook. Find the skill you failed, and study the steps, especially steps listed as Unsatisfactory on the score report. 

In the example below, a candidate received a result of Unsatisfactory on the skill Hand Hygiene. The numbers 1, 5, and 10 printed below the skill refer to steps that were missed or performed incorrectly. To study for retaking the Skills Evaluation, this candidate should turn to the Skills Listing in this handbook, look for the Hand Hygiene skill, and review all the steps, especially steps 1, 5, and 10.

Passing

Once you have passed both the Knowledge (or Oral) Examination and the Skills Evaluation, your name will be placed on the Tennessee Nurse Aide Registry. You will receive an email from Credentia confirming your placement on the Tennessee Nurse Aide Registry.  At any time, you may login to your Credentia Platform account to download an Registry certification. 

You must successfully pass both parts of the NNAAP Examination within two (2) years of your training program completion date in order to be eligible for placement on the Tennessee Nurse Aide Registry.