Quick Reference Guide
Credentia Customer Service
1025 Greenwood Blvd.
Suite 401
Lake Mary, FL 32746
(888) 204 - 6249
Hours of Operation:
Monday – Friday 8:00 a.m. – 8:00 p.m.
(Eastern Time Zone)
Visit Credentia's website at www.credentia.com/test-takers/tn to:
- View most current exam updates
- Download a Candidate Handbook
- View the Nurse Aide Practice Knowledge Exam
- Verify your status on the Registry
Log into your candidate account to:
- Submit a change of name or address
- Complete a renewal or reciprocity application
- Schedule an exam
- Submit an accommodation request
- Submit a grievance
- View score report
Call Credentia Customer Service to:
- Ask questions about Credentia account registration
- Find test sites and availability
- Schedule, reschedule or cancel an examination
- Check exam scheduling date and/or status
- Obtain Information regarding your Score report
- Obtain information regarding your examination
- Clarify information about the Registry
- Change your current address or name once you are on the Registry
- Obtain instructions to change your name or social security number once you are on the registry
- Obtain information regarding reciprocity
- Obtain information on continued enrollment on the Registry
Tennessee Nurse Aide Registry
Renew Online Through Your Credentia Account:
www.credentia.com/test-takers/tn
Verification of Licensure:
Tennessee Health Facilities Commission (HFC)
Andrew Jackson State Building
502 Deaderick Street – 9th Floor
Nashville, TN 37243
Phone #: (615) 532-5171
Fax # - (615)248-3601
Hours of Operation 8:00 a.m. – 4:30 p.m.
(Central Time Zone)
Tennessee Health Facilities Commission Website:
Tennessee Health Facilities Commission Department Page
Abuse Registry
https://tn.gov/hfc/abuse-registry.html